Call Center Features
Configure specialized features for call center environments to enhance caller experience and operational efficiency.
Converts spoken audio from the call into text, in real-time. Useful for records and analysis.
Records the audio of the entire call. Important for quality assurance, training, and compliance.
Analyzes the conversation to determine the caller's emotional tone (e.g., happy, frustrated). Helps in understanding customer satisfaction.
Automatically identifies tasks or follow-ups discussed during the call. Improves productivity.
Send call data (like transcripts or recordings) to your Customer Relationship Management (CRM) system by providing a webhook URL.
Allows the assistant to remember context from previous turns in the current conversation. Prevents callers from repeating information.
Define rules for transferring calls to specific departments or agents based on keywords or caller intent. (Actual implementation will depend on your backend logic).
Provides real-time suggestions and information to human agents if the call is transferred. (Requires additional integration).
Allows the assistant to autonomously answer frequently asked questions based on its instructions and knowledge.